Effective Date: 28th December 2024
Website Name: BlueLightGuard.tech
Business Name: Blue Light Guard
Business Address: 1093 Budapest, Vámház körút 7
Contact Email: nargessafarzadeh71@gmail.com
At Blue Light Guard, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward refunds and returns process to make things right. Please review the following policy to understand how returns and refunds work for purchases made through our website.
1. Eligibility for Returns
1.1. Products must be returned within 30 days of the delivery date.
1.2. Items must be unused, in their original packaging, and in the same condition as when received.
1.3. Products that show signs of wear, damage, or alteration will not be eligible for a refund or exchange.
1.4. Any promotional or free items received as part of the purchase must also be returned.
2. Non-Returnable Items
2.1. Customized or personalized items are not eligible for return unless they arrive damaged or defective.
2.2. Items marked as “Final Sale” or “Clearance” are not eligible for return or refund.
3. How to Initiate a Return
3.1. To begin the return process, please contact our customer support team at nargessafarzadeh71@gmail.com with the following details:
- Your name and contact information.
- Order number.
- Reason for the return.
- Photos of the product (if it is damaged or defective).
3.2. Once your return request is approved, you will receive detailed instructions, including the return shipping address and any applicable return labels.
4. Return Shipping Costs
4.1. Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was shipped.
4.2. If the return is due to a mistake on our part, Blue Light Guard will cover the shipping costs.
5. Refund Process
5.1. Refunds will be issued to the original payment method used during the purchase.
5.2. Refunds will be processed within 14 business days of receiving and inspecting the returned item.
5.3. Shipping fees (both original and return shipping) are non-refundable unless the return is due to a defect or error on our part.
5.4. You will receive a confirmation email once the refund has been processed.
6. Exchanges
6.1. If you wish to exchange an item, please follow the same process as outlined in the “How to Initiate a Return” section.
6.2. Exchanges are subject to product availability. If the desired item is not in stock, you may choose to receive a refund or store credit instead.
7. Damaged or Defective Products
7.1. If your item arrives damaged or defective, please contact us within 7 days of delivery at nargessafarzadeh71@gmail.com.
7.2. Provide photos of the damaged or defective item and packaging.
7.3. We will arrange for a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
8.1. If you have not received your refund within the stated timeframe, please:
- Check with your bank or credit card provider, as processing times may vary.
- Contact our customer support team at nargessafarzadeh71@gmail.com for assistance.
9. International Returns
9.1. Customers returning items from outside Hungary are responsible for ensuring that all necessary customs declarations and shipping requirements are met.
9.2. Blue Light Guard is not responsible for delays or fees incurred during international returns.
10. Contact Information
If you have any questions or concerns about our refunds and returns policy, please do not hesitate to contact us:
Email: nargessafarzadeh71@gmail.com
Address: 1093 Budapest, Vámház körút 7